How to ask for support

How to ask for support

If you bought your theme on ThemeForest, you’ll need to activate your theme before being able to ask for support.

If you bought your theme here on Yithemes there is no activation needed.

 

First you have to select the theme for which you are asking support for. You can ask support only for themes you have bought.

Next you can submit a new ticket. Please be as specific as you can describing your problem: subjects like “Please help me!” or “It doesn’t work” can’t help us understanding what’s going on.

If you think it could be useful in solving your problem, you can specify your Wordpress’ installation URL together with an admin username and password (this data will be kept safe and visible only to our staff).


To help us understanding your problem, you can also attach screenshots and/or record a screencast.

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