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How to update the payment method associated with my ongoing subscription?

 

Have you purchased a Club subscription

 

  1. I want to change the payment method linked to this subscription payment

    If you’ve purchased the Club Subscription with Paypal, you need to follow these steps:

    •  go to PayPal and cancel the billing agreement linked to payments towards YITH
    •  all your subscriptions will get the status OFF
    •  turn them back to ON
    •  a popup will show where you'll be asked to choose the payment method you want to use. Please note: this can be done ONLY if the subscription is active. You won't be charged until the deadline.

    If you’ve purchased the Club Subscription with a credit card, you need to follow these steps:

    •  go to the Saved cards section of your My account
    •  remove all the saved cards
    •  all your subscriptions will get the status OFF
    • turn them back to ON
    •  a popup will show where you'll be asked to choose the payment method you want to use. Please note: this can be done ONLY if the subscription is active. You won't be charged until the deadline.
  2. Update your credit card information for YITH Club Subscription (paid with CREDIT CARD)
    You can do that in the Saved cards section . If you need some help please, submit a ticket to ask for more help from our technicians or contact us at support@yithemes.com
  3. Update your credit card information for YITH Club Subscription (paid with PAYPAL)
    Please, refer to this article: https://support.yithemes.com/hc/en-us/articles/115000115474-Paypal-Change-Subscription-Payment-Method
    If you need some helpPlease, submit a ticket to ask for more help from our technicians or contact us at support@yithemes.com 

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Have you purchased one or more plugins individually?

 

  1. Change payment method linked to this subscription payment (paid with CREDIT CARD)  
    Remove your card information in the Saved cards section  and you’ll see ALL your subscriptions’ auto-renew option switch to OFF on this page


    01.jpgThen, click on the auto-renew toggle button to reactivate the subscriptions, and you’ll be asked to enter your new payment details.
    02.jpg
    Once you’ve updated your payment details, ALL your subscriptions’ auto-renew option will be back to ON.

  2. Change payment method linked to this subscription payment (paid with PAYPAL)
    This is only possible if your subscription is still active. So, if this is the case, you might need to revoke the authorization from your PayPal account and then, you will be able to choose a new payment method for your subscription.
    First of all, remove the authorization as explained in this article [https://www.paypal.com/lu/smarthelp/article/how-do-i-cancel-an-automatic-payment-i-have-with-a-merchant-faq2058], and then you will be able to see your auto-renew option in /my-subscription to OFF. Click on it to switch it back to ON and you will be able to choose a new payment method, either card or a different PayPal account.
    Please, note that if you revoke the authorization to the company on PayPal, all your subscriptions’ auto-renew option will be set to OFF, so you will have to switch them all back to ON.  
    01.jpg

    02.jpg

  3. Change credit card or update existing card details:
    You can do that in in the Saved cards section

 

Please, note, that if your subscription started before February 2018, this procedure might not work. Please, contact us through this page or email us at support@yithemes.com, we will do our best to help. 

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