Licenses & Update
- Transfer a product subscription from one YITH account to the other
- License activation/deactivation issues
- How do I renew my license?
- How to install the premium version of a plugin and activate the license after purchase
Invoices & VAT
- I have to update my billing details on the invoice you've issued. How can I do that?
- Where can I find my invoice?
- Do prices include VAT?
- Why does YITH not have a VAT number? / Why am I not able to find your VAT number?
Refund & Policies
- Where can I cancel my Club subscription?
- I don’t want to be billed next year. How can I disable this?
- How can I get a refund?
- Refund Policy
Support
- How can I get support for a free plugin?
- What’s your technical support like?
- What's our Support policy about?
- How to ask for support for ThemeForest theme
- Please read this before to open a ticket
Prices
- The product price was a different one, but it changed when I went to checkout page. How can it be?
- I found your products at a cheaper price on another website. Why is this website more expensive?
General Topics
- Theme and Plugin compatibility with WordPress and WooCommerce
- How not losing your already added translations on every theme or plugin update
- Can’t properly login on yithemes.com?
- How to find the file functions.php
Technical Topics
- How to install sample data
- How to update my Child Theme
- YITH Plugin Framework Vulnerability
- Missing Purchased column on WooCommerce Orders page
- Malware on YITH plugins reported by Avast
- Installation fatal error and memory limit
Plugins Knowledge
- How to get the CSS class or the ID of an element of the page
- Documentations
- YITH Plugins Requirements
- How translate plugin with WPML
Not Found the Answer?
Feel free to contact us if you have some questions about our services. Contact us now >
Working hours
Our general support hours 9:00 to 17:00 (GMT+1), 7 days a week , online chat is available from Monday to Saturday. You can submit a support ticket at any time of the day, during work hours we can generally provide a response within 24 hours.
Need technical support
If you purchased a product and you need support to set it up, we offer various ways to help you out. We provide several videotutorials, you can consult the full documentation or you can submit a support ticket to our developers.
Submit a ticket
97%
CUSTOMER
SATISFACTION
We don't offer one-time support, we care for you day-by-day.
