Licenses & Update
- My Club price will be increased - FAQs
- Transfer a product subscription from one YITH account to the other
- License activation/deactivation issues
- How do I renew my license?
- How to install the premium version of a plugin and activate the license after purchase
Invoices & VAT
- I have to update my billing details on the invoice you've issued. How can I do that?
- Where can I find my invoice?
- Do prices include VAT?
- Why does YITH not have a VAT number? / Why am I not able to find your VAT number?
Refund & Policies
- Where can I cancel my Club subscription?
- I don’t want to be billed next year. How can I disable this?
- How can I get a refund?
- Refund Policy
Support
- How can I get support for a free plugin?
- What’s your technical support like?
- What's our Support policy about?
- Please read this before opening a ticket
Prices
- The product price was a different one, but it changed when I went to checkout page. How can it be?
- I found your products at a cheaper price on another website. Why is this website more expensive?
General Topics
- How not losing your already added translations on every theme or plugin update
- Can’t properly login on yithemes.com?
- How to find the file functions.php
Technical Topics
- How to Manually Update YITH Plugins via FTP
- How to update my Child Theme
- YITH Plugin Framework Vulnerability
- Missing Purchased column on WooCommerce Orders page
- Malware on YITH plugins reported by Avast
- Installation fatal error and memory limit
Plugins Knowledge
- How to switch from YITH Quick Order Forms to YITH Easy Order Page?
- How to get the CSS class or the ID of an element of the page
- Documentations
- YITH Plugins Requirements
- How translate plugin with WPML
Not Found the Answer?
Feel free to contact us if you have some questions about our services.
PRE-SALES QUESTIONS?
For pre-sales questions and doubts about your subscription, contact us through this page or via our live chat on yithemes.com. We are available from Monday to Saturday.
NEED TECHNICAL SUPPORT?
If you purchased a product, instead, and need help with the configuration, have a look at the several video tutorials, or the plugin documentation.
If you still cannot find the answer to your question and need help with your request, please, feel free to submit a ticket, we will be happy to help!
Our tech support is available 7 days a week, 9 am - 5 pm (CET).
98%
CUSTOMER
SATISFACTION
We don't offer one-time support, we care for you day-by-day.
